Frequently Asked Questions
Frequently Asked Questions | Appliance Repair Pros
At Appliance Repair Pros, we believe that an informed homeowner is a happy homeowner. We understand that when an appliance breaks down, you have questions. You want to know what is wrong, why it happened, and how we can fix it. Below, we have compiled an extensive library of frequently asked questions covering our general operations, specific appliance services, and the major brands we service. Whether you are dealing with a warm refrigerator, a noisy washer, or an oven that simply will not heat, you will find valuable insights here. Our goal is to provide transparency and demonstrate the depth of our expertise in home appliance repair.
General Service Questions
How do I know if my appliance is worth repairing?
This is the most common question we receive. The decision to repair or replace depends on several factors: the age of the unit, the physical condition of the appliance, and the nature of the mechanical failure. Generally, if an appliance is less than ten years old and has been well-maintained, repairing it is the most logical choice. High-quality appliances are built to last, and often a single component failure—like a heating element or a drain pump—is the only thing standing between you and years of continued service. Repairing is also an environmentally friendly choice, keeping heavy machinery out of landfills. Our technicians provide an honest assessment of your specific unit. If we believe a machine is nearing the end of its useful life or if the repair would not yield a reliable long-term result, we will inform you so you can make the best decision for your home.
Do you service gas and electric appliances?
Yes, our team is fully trained to service both gas and electric household appliances. We understand the distinct safety and operational requirements for each fuel type. For gas appliances, such as ranges, cooktops, and dryers, we focus on the ignition systems, gas valves, and safety sensors to ensure safe combustion. For electric appliances, we troubleshoot heating elements, control boards, and high-voltage circuits. Whether you have a dual-fuel range or a standard electric dryer, we have the tools and expertise to handle the repair safely.
What areas do you service?
Appliance Repair Pros is proud to serve [City, State] and the surrounding communities. We are a locally focused business, not a distant call center. We service neighborhoods throughout [List Service Areas/Counties]. Our goal is to provide prompt, local service to our neighbors. If you are unsure if your home falls within our service territory, please reach out to us, and we will be happy to verify coverage.
How quickly can you get a technician to my home?
We understand that a broken appliance is a disruption you cannot afford. A freezer full of thawing food or a pile of wet laundry constitutes an urgent situation. We strive to offer prompt appointment availability to address your needs as quickly as possible. Our scheduling team works diligently to fit you in, often providing same-day or next-day service options when our schedule permits. We prioritize critical failures like refrigerators not cooling or water leaks to minimize property damage and food loss.
leaking to maintenance tips and brand-specific repairs. Our goal is to help you better understand your appliances and when professional help is needed. If your question isn’t addressed here, contact us for assistance with appliance repair in California.Refrigerator and Freezer FAQs
Why is my refrigerator running constantly?
A refrigerator that runs continuously without cycling off is usually struggling to reach its set temperature. This is inefficient and puts excessive wear on the compressor. The most frequent cause is dirty condenser coils. These coils disperse heat, and if they are covered in dust or pet hair, the system cannot cool efficiently. Other causes include a failing door seal that allows warm room air to enter, or a defrost system failure that has caused ice to build up on the evaporator coils, blocking airflow. We can clean your coils, replace seals, and troubleshoot the defrost system to restore efficiency.
Why is there water leaking on the floor in front of my fridge?
Water pooling in front of the refrigerator is typically caused by a clogged defrost drain. When your fridge goes into a defrost cycle, the melting ice drips into a pan beneath the unit where it evaporates. If the drain tube leading to this pan is blocked by food debris or ice, the water overflows inside the fridge and runs out the door onto the floor. Another potential source is a leaking water supply line for the ice maker or water dispenser. We can clear drain blockages and replace damaged tubing to stop the leak.
My freezer is cold, but the fresh food section is warm. What is wrong?
This “split temperature” issue is a classic sign of an airflow problem. In most refrigerators, the cold air is generated in the freezer and blown into the fresh food section by an evaporator fan. If this fan motor fails, the cold air stays trapped in the freezer. Alternatively, the air damper—a small motorized door that controls airflow between compartments—may be stuck closed. It can also indicate a defrost failure where ice accumulation physically blocks the air passage. We test the fan, damper, and defrost components to get the air moving again.
Why is my ice maker not producing ice?
Ice maker failures are common and can stem from several issues. First, check if the bail arm is in the “down” or “on” position. If it is on but not working, the water inlet valve may be faulty, preventing water from filling the mold. The fill tube leading to the ice maker can also freeze solid, blocking water flow. In some cases, the ice maker module itself has a mechanical failure and cannot eject the ice. We can replace the valve, clear the fill tube, or install a new ice maker assembly.
Washing Machine FAQs
Why does my washing machine smell like mildew?
A musty or mildew smell is particularly common in high-efficiency front-load washers. It occurs when moisture, detergent residue, and fabric softener build up in the door gasket and the outer tub. This creates a breeding ground for mold. To combat this, we recommend running a monthly clean cycle with hot water and a specialized washer cleaner. We also check the drain pump filter for trapped debris that might be holding stagnant water. Leaving the door slightly ajar between cycles helps the unit dry out.
Why is my washer vibrating or shaking violently?
Violent shaking usually indicates an unbalanced load or a suspension failure. If the machine is overloaded with heavy items like bedding, they can clump on one side. However, if it shakes with small loads, the suspension rods (top loaders) or shock absorbers (front loaders) may have worn out. Additionally, the machine must be perfectly level on the floor. We can replace worn suspension components and level the unit to ensure smooth, quiet operation.
My washer won’t drain. What should I do?
A washer that refuses to drain is often caused by a blockage in the drain system. Small items like socks, coins, or lint can clog the drain pump filter. It can also be caused by a kinked drain hose behind the machine. If the path is clear, the drain pump motor itself may have failed. We are skilled at manually draining the unit to prevent a flood and accessing the pump to clear debris or replace the motor.
Why won’t my washing machine spin the clothes dry?
If the wash cycle completes but the clothes are soaking wet, the high-speed spin cycle did not engage or reach full speed. In top loaders, this can be caused by a worn clutch or a broken motor coupling. In front loaders, it might point to a stretched drive belt or a motor control board issue. Sometimes, the door latch is the culprit; if the machine cannot verify the door is locked, it will not enter the dangerous high-speed spin mode. We diagnose the drive system and safety interlocks to fix the issue.
Dryer FAQs
Why is my dryer running but not heating?
This is the most frequent dryer repair we perform. In electric dryers, the heating element is a metal coil that can break over time due to heat stress. If the coil breaks, the drum turns, but no heat is produced. In gas dryers, the issue is often the igniter or the gas valve solenoids. Additionally, a safety device called a thermal fuse may have blown due to overheating (often caused by a clogged vent). We test the heating circuit to identify the failed component.
Why does my dryer take multiple cycles to dry clothes?
Extended drying times are almost always an airflow issue. Your dryer needs to push a large volume of hot, moist air out of your home. If your home’s vent line is clogged with lint, that moisture stays in the drum, leaving clothes damp. This is also a serious fire hazard. We recommend checking your external vent hood for blockages. We also check the internal blower wheel and the moisture sensors inside the drum to ensure the machine is operating correctly.
Why is my dryer making a loud squeaking or thumping noise?
Dryers rely on support rollers and a rear bearing to hold the heavy drum as it spins. Over time, these rollers can develop flat spots (causing thumping) or the bearings can dry out (causing squealing). The idler pulley, which puts tension on the belt, can also seize up and create a high-pitched squeal. We replace these wear items to restore quiet operation.
Dishwasher FAQs
Why is my dishwasher not cleaning the dishes?
Poor cleaning is often related to water distribution. If the spray arm holes are clogged with food seeds or hard water deposits, water cannot reach the dishes with enough force. The wash pump impeller might also be damaged, reducing water pressure. Another common cause is a failure of the detergent dispenser to open. We inspect the spray arms, the filter system, and the circulation pump to ensure your dishwasher is washing effectively.
Why does my dishwasher have water in the bottom after the cycle?
Standing water indicates a drainage failure. This is often caused by a clogged filter at the bottom of the tub or a blockage in the drain hose where it connects to the sink or garbage disposal. If you recently installed a new garbage disposal, the “knockout plug” might still be in place, blocking the dishwasher drain. If the path is clear, the drain pump motor may be burnt out. We can clear these blockages and test the pump.
Why is my dishwasher leaking onto the floor?
Leaks can originate from several places. The most common is the door gasket; if it gets ripped or brittle, it cannot seal against the tub. The water inlet valve can also leak, even when the machine is off. Another potential source is the pump seal underneath the unit. We inspect the door seal, the hoses, and the pump assembly to locate and fix the leak.
Oven, Range, and Cooktop FAQs
Why is my oven not heating to the correct temperature?
Temperature inaccuracies are often caused by a drifting temperature sensor. Over time, the resistance of the sensor changes, telling the computer the oven is hot when it is not. It can also be caused by a weak bake element (electric) or a weak igniter (gas) that is not providing full heat. We can calibrate the oven controls or replace the sensor and heating components.
Why won’t my gas burner light?
If your gas burner clicks but does not ignite, check the burner cap alignment and ensure the burner is dry. Moisture from cleaning is a common cause of ignition failure. If it is dry, the spark electrode may be cracked, or the spark module may have failed. We also check for clogged burner ports that might be blocking the gas flow to the spark.
Is it safe to use the self-cleaning cycle?
The self-cleaning cycle uses extreme heat to burn off food residue. While convenient, this intense heat can stress older components. It is not uncommon for a thermal fuse to blow or a control board to fail during a self-clean cycle. We generally recommend manual cleaning for older units. If your oven locked and died during a self-clean cycle, we can manually unlock the door and replace the thermal safety devices.
Brand-Specific FAQs
At Appliance Repair Pros, we service a vast array of brands. Here are answers to common questions regarding the specific manufacturers we handle.
Whirlpool Appliance Repair
Do you service Whirlpool Cabrio washers?
Yes, we are experts in the vertical modular washer design used in the Cabrio line. We fix common issues like the F51 error (rotor position sensor) and bearing failures that cause loud roaring noises.
Can you fix a Whirlpool refrigerator that isn’t defrosting?
Absolutely. Defrost issues are common in top-freezer and bottom-freezer Whirlpool units. We troubleshoot the Jazz control board, the bi-metal thermostat, and the defrost heater to stop ice buildup.
Samsung Appliance Repair
Why is my Samsung ice maker freezing up?
This is a known issue with Samsung French door refrigerators. Warm air enters the ice compartment, causing condensation that freezes the mechanism. We perform a comprehensive service that involves sealing the ice room, replacing the ice maker, and updating the software.
Do you fix Samsung washer calibration issues?
Yes. If your Samsung washer is shaking or displaying unbalanced load errors (UE/dc), we can inspect the suspension rods and recalibrate the Vibration Reduction Technology (VRT) sensors.
LG Appliance Repair
Do you service LG Linear Compressors?
Yes, we are familiar with the specific testing procedures for LG Linear Compressors found in their refrigerators. We can diagnose cooling failures and replace the compressor if necessary.
Can you fix an LG washer with an LE error code?
The LE code stands for Locked Rotor. This is often caused by a failure of the Hall Sensor on the direct drive motor. We carry the necessary sensors to fix this common issue on both front and top load LG units.
GE Appliance Repair
Do you repair GE Monogram and Profile appliances?
Yes, we service the entire GE family, including the high-end Monogram and Profile lines. We are experienced with the dual-evaporator systems in Profile fridges and the Advantium speed-cooking technology.
Why is my GE dishwasher not draining?
We often see issues with the drain pump or the piston nut in the check valve assembly on older GE models. We can upgrade these components to ensure proper drainage.
Maytag Appliance Repair
Can you repair Maytag commercial-technology washers?
Maytag washers are built to be tough, but even they need service. We frequently replace the lid lock assembly and the splutch cam on Bravos series washers to fix spin issues.
Why is my Maytag oven not heating?
We troubleshoot the ignition system in gas units and the hidden bake elements in electric units. We also service the Gemini double oven ranges.
Kenmore Appliance Repair
Do you service Kenmore appliances even though Sears is gone?
Yes, absolutely. Kenmore appliances were built by major manufacturers like Whirlpool, LG, and Frigidaire. Our technicians can identify who built your specific unit and source the correct parts for repair.
Can you fix a Kenmore Elite refrigerator?
Kenmore Elite fridges are often rebadged LG units. We are skilled at repairing the linear compressors and grab-n-go door features found on these models.
Frigidaire Appliance Repair
Why is my Frigidaire oven beeping and showing an F1 code?
The F1 code usually indicates a control board failure or a stuck keypad. We can replace the overlay or the electronic oven control to stop the beeping and restore function.
Do you service Frigidaire Gallery dishwashers?
Yes, we troubleshoot the common “i20” (drain) and “i30” (leak) errors found on Frigidaire Gallery dishwashers.
KitchenAid Appliance Repair
My KitchenAid dishwasher is not washing the top rack. Can you fix it?
This is often caused by a failure of the chopper assembly or the diverter motor. We can inspect the pump and the water distribution system to ensure the top rack gets full water pressure.
Do you repair KitchenAid built-in refrigerators?
Yes, we service the large built-in KitchenAid models. We address sealed system issues, main control board failures, and ice maker malfunctions.
Bosch Appliance Repair
Why is my Bosch dishwasher showing an E15 error?
The E15 error indicates a leak in the base pan. Bosch units have a safety float that detects water and shuts the system down. We can locate the internal leak—often a pump seal or valve—and repair it.
Do you service Bosch condensation dryers?
Yes, we are familiar with Bosch ventless dryers. We can clean the heat exchanger and troubleshoot the pump system if the dryer is taking too long to dry clothes.
Miele Appliance Repair
Do you work on Miele Honeycomb washers?
Yes, Miele washers are precision machines. We can troubleshoot the Waterproof System, the motor control circuits, and the TwinDos dispensing system.
Can you fix a Miele dishwasher intake/drain error?
We are experienced with the F11 (drain) and F13 (intake) faults. We check the specialized non-return valves and flow meters used in Miele dishwashers.
Conclusion
At Appliance Repair Pros, we handle it all. From the latest smart appliances to the trusty machines that have served you for decades, our mission is to provide high-quality, reliable repair services. We hope this FAQ page has answered your questions. If you have a specific concern not addressed here, or if you are ready to schedule service, please reach out to us. Our team is ready to help you get your home running smoothly again.
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