Samsung Appliance Repair in Haverhill, MA
Your Home Deserves the Best—Our Certified Technicians Provide, Reliable Service And We Deliver Fast, Affordable, and Long-Lasting Repairs In Haverhill, Methuen, Lawrence, Merrimac, Groveland, Georgetown, Massachusetts
Samsung Appliance Repair in Haverhill, Massachusetts, Appliance Repair Pros
Samsung Appliance Repair in Haverhill, Massachusetts is a service that demands a high level of technical expertise due to the brand’s rapid innovation and heavy integration of electronics. Appliance Repair Pros provides specialized diagnostics and repair services for the complete range of Samsung household appliances, serving homeowners in Haverhill and the surrounding Merrimack Valley communities of Methuen, Lawrence, Merrimac, Groveland, and Georgetown. We service everything from the revolutionary Family Hub refrigerators to the customizable Bespoke line, as well as their high-efficiency washers, dryers, dishwashers, ranges, and microwaves. We understand the unique engineering behind Samsung’s Twin Cooling Plus systems and FlexZone drawers. Whether you are dealing with the common “ice room” freezing issue or a washer that won’t calibrate its spin cycle, our team treats your home with respect and focuses on accurate, lasting solutions. We are familiar with the specific power and water quality challenges in Haverhill that can impact sensitive Samsung sensors, and we work efficiently to restore your smart home’s functionality. Contact us today.
Samsung Appliances We Service in Haverhill
Homeowners in Haverhill often choose Samsung for its modern aesthetic and cutting-edge features. When these advanced machines encounter problems, general repair knowledge is not enough. You need a technician who understands the firmware logic as well as the mechanical components. We are prepared to handle the full spectrum of Samsung Electronics products, ensuring your investment is protected.
- Common Samsung appliances we repair
- French door and 4-Door Flex refrigerators
- Family Hub™ smart refrigerators
- Front-load and top-load washing machines
- Gas and electric dryers with Steam Sanitize
- StormWash™ and WaterWall™ dishwashers
- Gas, electric, and induction ranges
- Double wall ovens and cooktops
- Over-the-range microwaves
- What makes Samsung repairs different
- Twin Cooling Plus™ (dual evaporators)
- Ice Master and Ice Max design intricacies
- VRT Plus™ (Vibration Reduction Technology)
- WaterWall™ linear wash systems
- SmartThings™ app integration and error reporting
- Digital Inverter Compressors
- FlexDuo™ oven dividers
Why Homeowners Choose Appliance Repair Pros for Samsung Repairs
Brand Specific Diagnostics and Root Cause Testing
Samsung appliances rely heavily on digital sensors and control boards. A “no cool” symptom could be a bad compressor, but in a Samsung, it is just as likely to be a software glitch or a sensor error. We use specific key-press combinations to access the hidden “Service Mode” on your appliance, allowing us to test individual fans, heaters, and valves instantly. This ensures we identify the true root cause rather than guessing.
Experience Across Bespoke, Chef Collection, and Family Hub
We service the standard lineup as well as the premium sub-lines. The Bespoke series features customizable panels that require careful handling to avoid cosmetic damage. The Chef Collection includes professional-grade features that need precise calibration. We understand the complexities of the Family Hub touchscreens and how to troubleshoot the connection between the display and the cooling system.
Respect for the Home and Clean Work Habits
We treat your home with the same respect we would want for our own. This means using protective mats for tools, wearing shoe covers when necessary, and cleaning up any debris created during the repair. We ensure that your kitchen or laundry room is left as clean as we found it, with your appliance back in working order.
Dependable Scheduling and Clear Communication
We know your time is valuable. We provide realistic arrival windows and keep you informed throughout the process. If a specific Samsung part needs to be ordered, we explain the timeline clearly so you know exactly what to expect. We believe in transparency and honest communication at every step of the service call.
Service Area Focus in Haverhill and Nearby Areas
Our local focus allows us to respond efficiently to calls in Haverhill, Methuen, Lawrence, Merrimac, Groveland, and Georgetown. Being local means we are familiar with the area’s roads and neighborhoods, ensuring we arrive promptly. We are committed to serving our neighbors with reliable, high-quality appliance repair.
Common Problems We Fix in Samsung Appliances
Samsung Refrigerator Ice Maker Freezing Up
By far the most common Samsung issue is the ice maker compartment (the “ice room”) in the refrigerator section freezing over into a solid block of ice. This stops ice production and often causes a loud buzzing noise as the fan hits the ice buildup.
- Likely causes
- Air leak in the ice room casing
- Defrost heater failure in the ice room
- Ice maker module software glitch
- Auger motor frozen stuck
- Water pressure too high causing splashing
How we diagnose it
We visually inspect the ice room for frost accumulation. We check the seal of the ice bucket to the compartment. We test the operation of the ice room fan and the defrost heater circuit to see if the unit is attempting to clear the frost.
What you can do right now
If you see frost, you can try to defrost it manually by unplugging the fridge or using the “Force Defrost” mode (if you know the code). However, do not use a hair dryer, as you can warp the plastic liner. This is usually a recurring issue that requires a service kit to fix permanently.
Samsung Washer Not Spinning or Unbalanced
Samsung washers use VRT technology to balance loads. If the machine cannot balance the drum, it will restart the rinse cycle repeatedly or stop with a “UE” code. It may also simply refuse to spin the clothes dry.
- Likely causes
- Failed suspension rods (dampers)
- Loose Hall Sensor (Rotor Position Sensor)
- Unbalanced load (heavy items)
- Calibration required
- Main PCB board failure
How we diagnose it
We push down on the tub to test the suspension recoil. We check the diagnostic mode for past error codes. We verify that the rotor bolt is tight and the hall sensor is securely attached to the stator.
What you can do right now
Redistribute the laundry. If you are washing a single heavy item like a blanket, add a few towels to balance the weight. Run a “Calibration Mode” if your user manual provides instructions.
Samsung Dryer Not Heating
A Samsung dryer that runs but doesn’t heat is a major inconvenience. On electric models, the heating element is a common wear item. On gas models, the ignition coils can fail.
- Likely causes
- Heating element coil break
- Thermistor (temperature sensor) failure
- Thermal fuse blown
- Clogged vent system
- Control board relay melted
How we diagnose it
We test the heating element for continuity. We check the thermal fuse; if it is blown, we inspect the venting for blockages. We also check the control board relays, which can sometimes burn out on Samsung electric dryers.
What you can do right now
Check your household circuit breaker; electric dryers need 240V to heat but only 120V to spin. Clean the lint trap and the external vent hood.
Samsung Dishwasher LC Code (Leak Error)
Samsung dishwashers have a very sensitive leak detection system. The “LC” or “LE” code means the moisture sensor in the bottom pan has detected water.
- Likely causes
- Leak from the water inlet valve
- Drain pump leak
- Door gasket alignment issue
- Case sensor got wet from condensation
- Sump seal failure
How we diagnose it
We pull the unit out and remove the side panels to inspect the base. We look for water trails. Sometimes the leak is very small, but the sensor detects it immediately. We fix the leak source and dry the sensor to reset the code.
What you can do right now
If the code appears, turn off the water supply to the dishwasher immediately. You cannot clear this code by unplugging the unit if the sensor is still wet. It requires drying out the base pan.
Samsung Oven Temperature Issues
If your Samsung oven burns cookies or takes forever to roast a chicken, the temperature regulation is off. This can be a sensor issue or a calibration drift.
- Likely causes
- Temperature sensor (thermistor) drift
- Convection fan failure
- Igniter weakening (gas)
- Relay board failure
- Door hinge letting heat escape
How we diagnose it
We measure the resistance of the temperature sensor. We check the operation of the convection fan; if it stops spinning, heat accumulates at the top of the oven. We also check the door seal for gaps.
What you can do right now
Check if the oven is in “Demo Mode.” Verify that the racks are positioned correctly and not blocking airflow. Ensure the door closes fully.
Samsung Refrigerator Not Cooling
When the Twin Cooling system fails, you might find the fridge warm but the freezer fine, or vice versa. This system uses separate evaporators for each compartment.
- Likely causes
- Ice buildup on the evaporator coils
- Evaporator fan failure
- Refrigerant leak
- Compressor inverter board failure
- Dirty condenser coils
How we diagnose it
We check the frost pattern on both the fridge and freezer evaporators. A solid block of ice indicates a defrost issue, while a partial frost pattern indicates a sealed system leak. We test the inverter board to ensure it is driving the compressor.
What you can do right now
Clean the condenser coils on the back of the unit. Ensure the refrigerator is not pushed too tight against the wall. Check if the “Cooling Off” mode is active on the display.
Our Samsung Repair Services by Appliance Type
Samsung Refrigerator and Freezer Repair
Samsung refrigerators are beautifully designed but technically complex. The Twin Cooling system provides superior humidity control but adds more components that can fail. We specialize in fixing the notorious “ice ball” issues in French door models and cooling failures in the FlexZone drawers.
- Symptoms we commonly fix
- Loud buzzing noise from the back (fan hitting ice)
- Water leaking under the crisper drawers
- Ice maker jammed or leaking
- Display blinking error codes
- Freezer thawing out
- Temperature fluctuating wildly
- Door-in-Door latch broken
We are experienced in applying the official Samsung service bulletins to fix ice maker issues, which often involves sealing the ice room with food-grade silicone and replacing the auger assembly. We also troubleshoot the inverter compressor systems used in these modern units.
Samsung Washing Machine Repair
Samsung washers are popular for their large capacity and steam features. However, they can suffer from drainage issues and unbalance errors. The top-load models specifically had a recall for lid separation in the past, and we are familiar with the safety updates required.
- Symptoms we commonly fix
- “nd” (Not Draining) error code
- “UE” (Unbalanced Load) error code
- “dC” (Door Error) code
- Washer pumps but won’t spin
- Vibration and walking during spin
- Mold on the front door boot
- Water inlet valve leaking
We check the debris filter on front loaders, which is a common cause of drainage issues. For top loaders, we inspect the suspension rods, which tend to wear out after a few years of heavy use, causing the tub to bang against the cabinet.
Samsung Dryer Repair
Samsung dryers feature advanced moisture sensors and steam cycles. Failures often involve the heating element assembly or the idler pulley. A common complaint is a rumbling noise caused by a worn drum roller.
- Symptoms we commonly fix
- Dryer runs but no heat
- “he” or “hC” heating error codes
- Loud thumping or squealing noise
- Timer counts down but stops early
- Touch control panel frozen
- Vent blockage sensor alerts
We replace the heating element and the entire housing on Samsung electric dryers to ensure a long-lasting repair. We also check the moisture sensor bars, which can get coated in dryer sheet wax and cause the dryer to shut off too soon.
Samsung Dishwasher Repair
Samsung dishwashers utilize the WaterWall or StormWash technology. While effective, the WaterWall mechanism (a moving spray bar) can sometimes get stuck. The leak detection system is also very sensitive and often triggers the “LC” code.
- Symptoms we commonly fix
- “LC” or “LE” flashing on display
- “4C” water supply error
- Dishwasher not drying dishes
- WaterWall vane not moving
- Drain pump constantly running
- SmartThings connectivity issues
We diagnose the WaterWall motor and magnet assembly. We also check the “case brake” (water inlet assembly) on the side of the unit, which is a common leak point in older models.
Samsung Oven Range and Cooktop Repair
Samsung ranges offer features like FlexDuo (split oven) and Virtual Flame (induction). Repairing these requires understanding the dual convection fans and the separator plate sensors.
- Symptoms we commonly fix
- Oven display flickering or dead
- Burner knobs broken or loose
- Convection fan making noise
- “SE” or “5E” sensor error codes
- Glass cooktop cracking
- Door locked after cleaning
We inspect the wiring harness for the Spark Module in gas ranges. For electric ranges, we test the infinite switches and the dual-element ribbon cables. We can also replace the control board if the display has failed.
Samsung Microwave Repair
Samsung over-the-range microwaves are often paired with ranges. Common issues include the unit running but not heating, or the “SE” keypad error which indicates a short in the membrane switch.
- Symptoms we commonly fix
- Microwave runs but no heat
- “SE” or “7” error code on display
- Turntable not turning
- Exhaust fan stuck on high
- Door latch broken
We verify the door switches, which are a safety interlock. If they are misaligned, the microwave will appear dead or blow the internal fuse. We also discharge the capacitor safely before any internal work.
Brand Notes for Bespoke, Chef Collection, and Family Hub
Samsung Bespoke Service and Repair
The Bespoke line allows for customizable colored panels. Servicing these units requires extra care to remove the glass or steel panels without chipping or breaking them to access the components behind.
- Common service situations with these models
- Panel alignment issues
- Beverage Center™ autofill pitcher leaks
- Ice bites maker jamming
- FlexZone temperature calibration
We use suction cup tools and soft pry tools to safely handle Bespoke panels. We diagnose the specialized dual ice makers (cubed and ice bites) found in these units.
Chef Collection Service and Repair
The Chef Collection is Samsung’s premium line, featuring “Star Display” lights and higher-end finishes. These appliances use more precise temperature sensors and heavy-duty racks.
- Common service situations with these models
- Virtual Flame LED failure (Induction)
- WiFi connectivity dropouts
- Steam cook feature malfunction
- Knob interface issues
We are familiar with the advanced control interfaces on Chef Collection ranges and the specific water filters used in the fridges.
Samsung Family Hub Service and Repair
Family Hub fridges feature a large tablet screen in the door. While we are appliance repair technicians, not IT specialists, we can troubleshoot the connection between the hub and the fridge’s cooling system.
- Common service situations with these models
- Screen frozen or black
- Internal camera not viewing food
- Communication error between door and main board
- Speaker failure
We check the wiring hinge at the top of the door, which carries the data signal. A broken wire here is a common cause of screen failure.
Understanding Common Samsung Error Codes and Warnings
Samsung error codes are helpful indicators. Here are the ones we see most often in Haverhill homes.
- 1E / IE: Water Inlet Error (Dishwasher/Washer). The unit is not filling with water. Check valves and hoses.
- LC / LE: Leak Error (Dishwasher). Water detected in the base pan.
- nd / 5E / 5C: No Drain (Washer/Dishwasher). The water is not pumping out. Check filter and pump.
- UE / Ub: Unbalanced Load (Washer). The drum cannot balance for spin.
- 4E / 4C: Water Supply Error (Washer/Dishwasher). Similar to 1E, indicates fill issue.
- dC / dE: Door Error. The door is not latched or the switch is bad.
- HE / hC: Heating Error (Dryer/Oven). Temperature is not rising or is getting too hot.
- SE / 5E: Sensor Error (Microwave/Oven). Usually a keypad short circuit.
- 8E: MEMS Sensor Error (Washer). Vibration sensor failure.
Maintenance Tips for Samsung Owners in Haverhill
To keep your Samsung appliances running like new, follow these maintenance steps.
Clean Refrigerator Coils. Samsung compressors work hard. Vacuum the condenser coils on the back of the fridge every 6 months to prevent overheating and cooling failure.
Defrost the Ice Room. If you have a French door model, check the ice maker box monthly. If you see frost, defrost it immediately to prevent the fan from breaking.
Run Calibration on Washers. If you move your Samsung washer or it seems shaky, run the “Calibration Mode” (check manual) to reset the weight sensors.
Clean Dishwasher Filter. The filter at the bottom of the Samsung dishwasher needs weekly rinsing to prevent “LC” leak codes and poor cleaning.
Check Dryer Venting. Samsung dryers have a “Vent Sensor” light. If it turns on, clean your ductwork immediately to prevent the heating element from burning out.
Update Firmware. If you have SmartThings connected appliances, keep the firmware updated to fix software bugs that can cause error codes.
Serving Haverhill, Massachusetts and Nearby Areas
Appliance Repair Pros is proud to serve the appliance repair needs of Haverhill and the surrounding Merrimack Valley region. We are locally based and familiar with the neighborhoods, ensuring fast response times. We cover the main residential areas of Haverhill as well as the neighboring towns, providing consistent and reliable service.
- Haverhill
- Methuen
- Lawrence
- Merrimac
- Groveland
- Georgetown
Zip codes we serve: 01830, 01831, 01832, 01835, 01844, 01840, 01841, 01842, 01843, 01860, 01834, 01833
Frequently Asked Questions About Samsung Appliance Repair
Is there a fix for the Samsung ice maker freezing up?
Yes, Samsung released a service bulletin for this known issue. The repair involves sealing the ice room with food-grade silicone, replacing the auger assembly, updating the control board software, and sometimes replacing the ice maker itself. We are experienced in performing this multi-step repair.
Why is my Samsung washer showing the “nd” code?
“nd” stands for Not Draining. This is usually caused by a clogged debris filter (located behind a small door on the front of the washer), a kinked drain hose, or a failed drain pump. We recommend cleaning the filter first before calling for service.
Do you service Samsung Bespoke appliances?
Yes, we service the Bespoke line. We take extra precautions when removing the customizable glass or steel panels to access the internal components. We can repair the specialized features like the Beverage Center and dual ice makers.
Why is my Samsung dryer rumbling?
A rumbling noise often indicates a worn drum support roller. Samsung dryers typically use four rollers to support the drum. If one wears out, the drum becomes unbalanced and makes a loud noise. We usually recommend replacing all rollers at once.
What does the “LC” code on my dishwasher mean?
“LC” indicates a leak. The sensor in the bottom pan is wet. This triggers the drain pump to run continuously. You cannot use the dishwasher until the leak is fixed and the pan is dried out. Turn off the water supply to the unit and call us.
Is it worth repairing a Samsung oven control board?
If the rest of the range is in good condition, replacing a control board is often worth it compared to buying a new unit. However, if the parts are discontinued (which can happen with older electronics), we will let you know immediately.
Do you carry Samsung parts?
Yes, we stock common Samsung parts like drain pumps, heating elements, ice maker service kits, and temperature sensors. Samsung parts are specific, so we ensure our inventory matches the models we see most often in Haverhill.
Why is my Samsung washer shaking so much?
This is often a calibration issue or worn suspension rods. Samsung top-load washers rely on four suspension rods to balance the tub. If they lose tension, the tub will bang against the sides. Running the calibration mode can sometimes help if the machine was recently moved.
Can I repair my Samsung Family Hub screen?
If the screen itself is cracked or dead, the entire door assembly often needs to be replaced, which can be expensive. However, if it is a connectivity or software issue, we can often resolve it by checking the wiring harness and resetting the system.
Why won’t my Samsung dryer heat up?
On electric models, the heating element is the most common failure. It is a coil of wire that breaks over time. On gas models, the igniter or gas valve coils are the likely culprits. A blown thermal fuse caused by a clogged vent will also cut heat.
Conclusion
Appliance Repair Pros is your dedicated local specialist for Samsung appliance repair in Haverhill, Methuen, Lawrence, Merrimac, Groveland, and Georgetown. We combine deep familiarity with Samsung’s unique technology—from Ice Masters to WaterWalls—with a commitment to honest, high-quality service. Whether you have a standard unit or a Bespoke centerpiece, our team has the tools and expertise to resolve your issue efficiently. Reach out to us for assistance.
